Case Study: New England Motor Freight

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New England Motor Freight

The thing that differentiates Pegasus for us, and I can't over emphasize this, is their understanding of our business needs. They're also progressive in their thinking about what they can do to help us do our jobs and satisfy our customers on an ongoing basis.

Ken Ditmars, VP of Information Systems, New England Motor Freight

Size 1000 Trucks
Carrier Type Less Than Truckload (LTL)
Pegasus Services

TRANSFLO

Business Objectives

  • Streamline back office processes
  • Grow without adding headcount
  • Enhance customer service

Pegasus Solution

  • TRANSFLO Imaging and Workflow system

Results

  • NEMF continues to grow its business profitably without adding back office headcount
  • Improved customer service by providing customers with online access to scanned documents

The Customer's Words

Ken Ditmars, VP of Information Systems, NEMF
Re: The Value of Pegasus Innovation
"Pegasus has proven to us over the last year and a half that they are a vendor that is not going to only stand by the products they have today, but that they are going to work with their customer base to develop their products to deliver the best available product that they can in the future. New ideas, new innovations. They've certainly delivered. Pegasus is renowned as innovators who continue to push the envelope."
Re: Streamlining Back Office Processes
"Initially, the biggest benefit was that, at that time, about 40 to 45 percent of customers required some type of backup—a BOL, a delivery receipt or both—with the invoices in order to issue payment. We logged a lot of manual labor hours processing that paperwork. Pegasus' Rendition Print proved to be the biggest payback that we had early on. We saw a significant savings in manual labor, which helped us grow our business profitably."
Re: Improving Customer Service
"We've made imaged documents available to customers via our web site. Customers are now making about 80,000 online retrievals per month. If we didn't have that system, our customer service people would be on the phone fulfilling those requests."
"We use the imaging system to create and manage electronic BOLs, delivery sheets and invoices, which has helped accelerate discrepancy resolution."

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