Case Study: Paschall Truck Lines

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Paschall Truck Lines

We expect to trim at least two days off of our billing cycle from the point of delivery to the day we bill it, which is significant.

Chuck Wilson, V.P. of Finance, PTL

Size 1300 Trucks
Carrier Type Dry Van, Flatbed
Pegasus Services

TRANSFLO Express

Business Objectives

  • Increase driver satisfaction
  • Improve recruitment efforts
  • Enhance customer service responsiveness
  • Streamline core business processes

Pegasus Solution

  • TRANSFLO Express truck stop scanning

Results

  • Drivers hold on to receipt and can go online to see status of document
  • Centralized access to bills of lading allows for more responsive customer service
  • Improved back office productivity and efficiency evened out workflow

The Customer's Words

Tom Stephens, Executive V.P., PTL
Re: PTL Back Office Improvements with the Addition of TRANSFLO Express
"The staff checking our Bills of Lading are a lot happier now. The workflow is laid out better and the timing of the paperwork is much more even. We've also seen a reduction in the amount of time Customer Service spends chasing around for BOLs, and hope to see that go away entirely. Our biggest back-office impact will be the elimination of time spent on lost or unsigned BOLs."
Chuck Wilson, V.P. of Finance, PTL
Re: The Increased Value TRANSFLO Express Provides to PTL Drivers
"But the bigger thing we liked about TRANSFLO Express was that it gives us better control of bills. The driver has a receipt so there's no questions about whether he sent his paperwork in, and he can go online to see what documents we have from him. With other methods of document delivery, you have questions and documents sometimes don't show up."

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