Case Study: CalArk

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CalArk

We believe we now have room to grow with the people we already have without adding more headcount or overhead. And we attribute that to the work we're doing with Pegasus.

Debbie Stiles, V.P. of Administration, CalArk

Size 550 Trucks
Carrier Type Dry Van
Pegasus Services

TRANSFLO
TRANSFLO Express

Business Objectives

  • Grow without adding head count
  • Increase driver satisfaction
  • Enhance recruitment efforts
  • Boost Customer Service Response
  • Streamline back office processes

Pegasus Solution

  • TRANSFLO Imaging and Workflow system
  • TRANSFLO Express truck stop scanning

Results

  • CalArk has been able to grow without adding headcount
  • Customers delighted by CalArk's rapid turnaround of critical documents
  • Improved back office efficiency
  • Drivers satisfied with performance of truck stop scanning

The Customer's Words

Mike Cleveland, Controller, CalArk
Re: CalArk's Streamlined Back Office
"Before, drivers would send in their documents in a trip envelope. We'd sort through all the paperwork to make sure it got to the right department. When the paperwork got to billing, we'd produce the freight bill, make all the copies and file the docs. Today, documents come directly into the system, where they're indexed and billed immediately."

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