Case Study: Celadon

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Celadon

We met our two primary goals. We've improved cash flow by reducing DSO, and we've improved the way we process driver payroll. We've been able to simplify the payroll process and reduce errors.

Mike Gabbei, V.P. of M.I.S., Celadon

Size 2500 Trucks
Carrier Type Dry Van
Pegasus Services

TRANSFLO
TRANSFLO Express

Business Objectives

  • Improve cash flow
  • Reduce DSO
  • Growth without adding headcount
  • Increase driver satisfaction and recruitment efforts
  • Enhanced customer service
  • Streamline core business processes

Pegasus Solution

  • TRANSFLO Imaging and Workflow system
  • TRANSFLO Express truck stop scanning

Results

  • Absorbed $50 million in new revenue without adding headcount in billing or payroll departments
  • Improved cash flow by reducing DSO
  • Improved efficiency and accuracy of payroll processes
  • Enhanced customer service by equipping staff with ready access to proof of delivery documents
  • Celadon now has an infrastructure in place that requires minimal investment to bring on other applications

The Customer's Words

Mike Gabbei, V.P. of M.I.S., Celadon
Re: Growing Without Additional Headcount
"When we acquired Burlington, we brought on an additional $50 million in revenue. We added zero people in the areas of billing and driver payroll to support that revenue. With our existing staff using our existing imaging infrastructure, we were able to support that additional revenue."
Re: Celadon's Decision to Implement a TRANSFLO Imaging and Workflow Solution
"TRANSFLO is a sound, robust system specifically tailored for the transportation industry, and the people at Pegasus understand transportation."
Re: Streamlining the Collections Process
"We had our contract and rate sheets imaged so that we could provide a more complete set of tools to our collection people. All the information they need is now at their fingertips: bills of lading, proof of delivery, contract and rate sheets, all as digital images. We don't have to tie customers up by calling them two or three times. It's one call and we can bring it to resolution because the collections department has the tools they need to resolve the issues."

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